Help & FAQ
Answers to the questions we hear most often.
Browse doctors from the Doctors page, open a profile, and choose Book appointment. Pick online or offline, a date and time slot, the patient, and pay securely to confirm.
Once a doctor confirms your appointment, a secure Zoom link appears on your appointment page. Join at the scheduled time from your phone or computer — no separate account needed.
Yes. Add a patient profile for a spouse, parent, or child under Your patients, and book appointments on their behalf from the same account.
You can cancel an upcoming appointment from Your appointments. If a doctor needs to reschedule, you'll see the updated date and time along with the previous one.
Payments are processed through Razorpay at the time of booking. We never store your card or bank details — Razorpay handles that directly.
A failed payment is kept on record and you can retry it from Your payments without losing your slot selection.
Only you and the doctor treating you can see your consultation notes, prescriptions, and uploaded reports. Every doctor accepts a confidentiality consent before joining the platform.
Once your doctor marks the consultation complete, the full record — prescription, advice, and follow-up — appears on your appointment page and can be printed.
Yes — upload investigation reports (PDF or image) against your appointment, and your doctor can view them during the consultation.
Use the search and filters on the Doctors page to narrow by region, consultation mode, or fee, and check each doctor's qualification and experience on their profile.